FAQ
Q: What are payment options?
A: We accept Visa, Mastercard, Discover, American Express and PayPal. All methods are safe and easy to use online. Purchases in the studio have the option of cash or checks as well.
Q: Can I hire you for a private commission?
A: Absolutley! One of a kind orders are some of my favorite to create. Once the commission piece has been drawn up 50% is paid up front and then balance paid upon completion. I have found that most customers love to have a picture of the actual making of the piece. I am happy to send to that as well free of charge. When the final payment is received the commissioned piece will ship to your home.
Q: Do you teach workshops?
A: Yes I do teach some workshops. Contact me for workshops for your art center, girls night out, date night, work team building activity or next birthday event.
Q: Do you work with interior decorators?
A: I love to design and collaborate with other creative professionals! This falls into the private commission category. Typically a free consultation is set up at my studio or online is set up to discuss options to create a beautiful design that fits your needs. These are some of my favorite works to create.
Q: Shopping for someone who loves pottery but not sure what they already have collected?
A: Consider purchasing a Potter’s Hands gift certificate! We have certificates in increments of $20-$1000. The code and instructions for redeeming gift certificates are sent via email to download or as a printable file for filling out by hand! There are no additional fees or restrictions
Q: What is the order turnaround?
A: We aim to dispatch orders within 3-5 business days. We do not ship on weekends or holidays. Please note that the holiday season may take a little longer for orders to process.
If you would like the order shipped quicker feel free to call or email me directly so we can select the best way to get your piece.
Q: Can I return an item?
A: Our return policy lasts 7 days. If 7 days have gone by since your purchase date, unfortunately we cannot offer you a refund or exchange. Gift cards, online classes and series as well as workshops are exempt from being returned. In order to be eligible for a return, your item must be unused and in its original condition. We only refund pieces if they are damaged or defective. The piece must be returned in the original, undamaged packaging. To complete your return, we require proof of purchase. Please do not send your purchase back to the manufacturer.
To return items, send me an email at thepottershandsstudio@gmail.com then mail your returns to:
ATTN April Dupuis Returns
9065 Joy Lynn Cove
Olive Branch, MS 38654
Shipping costs are non-refundable and you are responsible for paying for your shipping costs for returning piece. If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance to ensure the return shipment is received. Once we have received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Locals you are welcome to select free local pick up to save the cost of shipping.
Q: Is there a reward for referrals?
A: Yes, referrals are the best way I grow my business. Please refer me to all your friends. If they make a purchase have them mention your name at checkout and you will be sent a discount on your next order! Thank you in advance for supporting handmade pottery and my work by sharing with others about my work!